TERMS AND CONDITIONS
TO CONFIRM YOUR TOUR WITH US:
Once you decide to book your tour with us, confirmation can be made by following ways:
- The deposit of 40% of full payment is required to confirm the tour. The remaining balance of tour must be done at least 1 month prior to the starting date of the services. 100% advance payment is possible.
- You can pay your deposit both via your credit cards such as Visa, Master and Maestro cards.
- Please be informed that there will be 4% of total payment as a bank charge.
- You also can pay your deposit via bank transfer to the account of USD or EURO. Please be informed that you should pay the bank charge of 20-25 USD of each transfer.
- Any alternation/ cancellation shall be agreed & made in written form.
- No cancellation fees shall be charged for cancellation up to 30 business days prior to arrival date for clients.
- Cancellations fees are as follows:
- No cancellation, received 30 calendar days prior to arrival
- 25% of tour cost for cancellation, received between 14-30 calendar days prior to arrival
- 50% of tour cost for cancellation, received between 8-13 calendar days prior to arrival
- 80% of tour cost for cancellation, received between 4-7 calendar days prior to arrival
- 100% of tour cost for cancellation, received between 1-3 business days and on the arrival date
- Complain must to be informed to us during the Service or within 14 days after land arrangement.
- If any customer of have any complaints of The Services purchased or express any dissatisfaction whatsoever, we will take all possible steps to resolve amicably such complaints.